FAQs
Frequently Asked Questions (FAQs)
1. Where do you ship?
We ship to the United States, Canada, the United Kingdom, Europe, and internationally. If your country is not available at checkout, please contact us for assistance.
2. Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $100 USD. Shipping costs for orders under $100 are calculated at checkout.
3. How long does shipping take?
Estimated delivery times are as follows:
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United States: 5–10 business days
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Canada: 7–14 business days
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UK & Europe: 7–15 business days
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International: 10–25 business days
Delivery times may vary due to customs or carrier delays.
4. Do you offer express shipping?
Yes. Express shipping options are available at checkout for an additional fee. Estimated delivery times will be shown before payment.
5. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive an email with your tracking number. Please allow up to 48 hours for tracking updates.
6. Are customs duties or taxes included?
No. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
7. Can I change or cancel my order?
Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible if you need assistance.
8. What if I entered the wrong shipping address?
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply.
9. What if my order is delayed or lost?
While we are not responsible for delays caused by carriers or customs, please contact us and we will do our best to assist you in locating your order.
10. How can I contact customer support?
You can reach us using the details below:
Email: Contact@diasteria.com
Phone: +1 (202) 773-6705
Website: https://diasteria.com